Cancellation & Refund Policy

Last updated: 15 July 2026

1. Subscription model

• AdPulse is a monthly subscription. Each billing cycle is one calendar month from the date of activation.
• Submitting the enquiry form on our website does not start a subscription and involves no payment. Billing begins only after you confirm onboarding with our team and make your first payment.
• Early bird pricing applies to the first month of your subscription only. From the second month, standard plan pricing applies. This is communicated on our pricing page and at the time of onboarding.

2. How to cancel

• To cancel, email us at studio.cinamystic@gmail.com from your registered email address, mentioning your registered WhatsApp number. Email is the only cancellation channel; this keeps a clear written record for both sides.
• Cancellation stops your next monthly renewal. No further charges will be made after the current paid month ends.
• Your current month continues in full: you keep receiving daily reports until the end of the 30-day period you have paid for.
• Revoking AdPulse's view-only access from your Meta Business Manager stops your reports but does not by itself cancel your subscription; please also email us so we can close it.

3. No refunds

• AdPulse does not offer refunds. Once a monthly subscription fee is paid, it is non-refundable in all circumstances, including partial use, non-use, or early cancellation. The service is delivered daily, and a paid month runs for its full 30 days.
• There is no pro-rata refund. Cancelling mid-month does not entitle you to a refund for the remaining days; it only stops the next month's charge.
• The only exception is a duplicate or clearly erroneous charge (for example, being billed twice for the same month). Report it to studio.cinamystic@gmail.com within 30 days and we will reverse it to the original payment method within 7 to 10 business days.
• By subscribing, you acknowledge and accept this no-refund policy.

4. Plan changes

You can upgrade or downgrade your plan (for example, connecting more or fewer ad accounts) at any time by contacting support. Changes take effect from the next billing cycle unless agreed otherwise.

5. Contact

For cancellations or billing questions:
Cinamystic
Email: studio.cinamystic@gmail.com
Phone: +91 99776 75296